Terms of Service for Shiyi

1. Definitions and Scope

1.1 Service provider

“Shiyi,” “we,” “us,” and “our” refer to the operator of the Shiyi product and related services.

1.2 Service scope

These Terms apply to the following products and services:

1. The Shiyi official website;
2. The browser extension “Shiyi | Content Assistant”;
3. Services related to accounts, credits, memberships, orders, payments, content organization, OCR, ASR, exports, downloads, and supporting capabilities;
4. Other features, pages, tools, interfaces, or services that Shiyi may provide from time to time.

1.3 Third-party platforms

“Third-party platforms” include Xiaohongshu, Douyin, and any external platforms, websites, applications, or services that you access, collect from, organize, export, view, analyze, or process through Shiyi.

2. Agreement Formation and Updates

2.1 Formation

These Terms become effective between you and Shiyi when you check an agreement box, register, sign in, purchase, download, install the extension, or use the services.

2.2 Updates

We may update these Terms due to product changes, operational needs, regulatory requirements, legal changes, or risk-control needs. Updated Terms will be published on the website, product pages, sign-in pages, account pages, or through other reasonable channels.

2.3 Continued use

Updated Terms take effect from the date of publication unless otherwise stated. Your continued use of the services after an update means that you accept the updated Terms. If you do not agree, you should stop using the relevant services.

3. Services

3.1 Basic features

Shiyi may provide features including:

1. Web content collection, organization, and export;
2. Markdown export, local downloads, and related file handling;
3. Sign-in, account synchronization, credit and membership display;
4. Order, payment, redemption, and other account services.

3.2 Paid or value-added features

Some capabilities may be offered as paid or value-added features, including OCR image recognition, ASR audio/video transcription, memberships, trial quotas, credit add-ons, and other features described on the relevant pages.

3.3 Service adjustments

We may adjust, suspend, or discontinue service content, feature forms, pricing methods, credit rules, page design, availability, and service policies due to product iteration, user feedback, cost changes, third-party platform changes, browser environment changes, law, regulation, or compliance needs.

3.4 No guarantee for specific purposes

Shiyi is a general information processing, organization, export, and assistance tool. Unless expressly stated otherwise, we do not guarantee that the services will meet your specific commercial purpose, business result, compliance judgment, or third-party platform requirements.

4. Account Registration, Sign-In, and Security

4.1 Accurate information

You should provide true, accurate, complete, and lawful information as requested by the page and keep it updated.

4.2 Account responsibility

You are responsible for safeguarding your account, credentials, verification codes, devices, and identity information. Actions performed through your account will be treated as your own or authorized actions unless the law provides otherwise.

4.3 Abnormal activity

If you discover abnormal account activity, unauthorized access, or other security issues, please change your password, stop the relevant use, and contact us promptly.

4.4 Risk controls

To protect system security, service stability, user rights, and compliance requirements, we may apply verification, rate limits, restrictions, freezes, suspension, or termination for abnormal sign-ins, abnormal requests, batch operations, suspected abuse, suspicious devices, abnormal network behavior, or high-risk accounts.

5. Compliant Use and User Responsibility

5.1 Lawful use

You must use Shiyi lawfully, properly, and only where necessary, while complying with third-party platform rules. You are responsible for ensuring that you have the necessary authorization, permission, legal basis, or rights to access and process the relevant accounts, content, data, pages, materials, or information.

5.2 No additional third-party rights

Shiyi is a general tool service and does not grant you any additional rights to third-party platform accounts, content, data, interfaces, pages, materials, works, or other resources. Use of Shiyi should not be understood as permission from any third-party platform or rights holder.

5.3 Prohibited conduct

You must not use Shiyi to engage in conduct including:

1. Violating laws, regulations, regulatory requirements, public order, public morals, or platform rules;
2. Infringing intellectual property, privacy, personal information rights, trade secrets, portrait rights, reputation rights, or other lawful rights of any third party;
3. Accessing, collecting, scraping, exporting, distributing, selling, sharing, publicly displaying, or commercially using third-party content, data, page structures, or interface information without authorization;
4. Using automation, batch, high-frequency, abnormal access, malicious scraping, bypassing restrictions, evading detection, evading risk controls, traffic manipulation, credential stuffing, attacks, stress testing, interference, or behavior that damages system stability;
5. Bypassing or attempting to bypass Shiyi’s permission boundaries, sign-in limits, feature rules, billing rules, credit rules, membership rules, frequency limits, or security measures;
6. Using Shiyi for unlawful, infringing, unfair competition, fraudulent, harassing, disruptive, or harmful purposes.

5.4 Tool neutrality and use boundaries

Shiyi provides general content processing, organization, export, and assistance capabilities. It is not intended to bypass third-party platform rules, evade technical restrictions, or facilitate unlawful or infringing conduct. You decide how to use the services and bear the corresponding consequences.

5.5 User compliance judgment

You are responsible for determining whether collecting, saving, organizing, exporting, distributing, reusing, commercially using, or otherwise processing third-party platform content, accounts, or data is permitted under applicable law, regulations, industry standards, judicial rules, and third-party platform rules.

5.6 Consequences of violations

If your conduct leads to third-party complaints, platform penalties, account restrictions, content deletion, demotion, account bans, claims, arbitration, litigation, administrative investigations, or other disputes, you are responsible for the consequences. If Shiyi suffers losses, expenses, or liability as a result, you should compensate us as required by law.

6. Third-Party Platform Rules and Risks

6.1 Independence of third-party platforms

You understand that third-party platforms are independent from Shiyi. They may verify, restrict, demote, delete, block, ban, suspend, or otherwise handle accounts, devices, IP addresses, access behavior, content, interface calls, or data processing based on their own rules, risk-control strategies, technical standards, and business judgment.

6.2 No promise to bypass restrictions

Shiyi does not promise that the services can bypass, circumvent, or defeat any access controls, account systems, interface permissions, risk-control strategies, recognition mechanisms, anti-automation strategies, frequency limits, device limits, or other technical or rule-based restrictions of third-party platforms.

6.3 Third-party changes

Service changes, interruptions, unavailability, result deviations, or data differences may occur due to third-party platform rule changes, page redesigns, interface changes, login policy changes, risk-control upgrades, access restrictions, account handling, content deletion, or other third-party reasons. We may make reasonable efforts to optimize, but we do not guarantee uninterrupted or unaffected service.

6.4 Account risk notice

You should understand and follow third-party platform rules and evaluate the risks of using Shiyi. Shiyi is not responsible for handling decisions made by third-party platforms based on their own rules, strategies, or judgment, except where caused directly by Shiyi’s intentional misconduct or gross negligence as required by law.

7. Credits, Memberships, Orders, and Payments

7.1 Pricing methods

Some Shiyi features may be offered through credits, memberships, add-ons, subscriptions, or other paid models. The applicable rules are based on the product page, order page, payment page, account page, or other description shown at the time of purchase.

7.2 Entitlement rules

Membership period quotas, trial credits, promotional credits, credit add-ons, and other benefits are governed by the page display and effective descriptions at the time. Shiyi may reasonably adjust rules, except for purchased entitlements that must be fulfilled by law.

7.3 Payment and delivery

After payment is completed, the relevant entitlement is usually delivered automatically to the corresponding account. If delivery is delayed due to system, payment, or network issues, we may verify and handle it based on the order records.

7.4 Refunds

You may request a refund within 48 hours after successful payment under the Refund Policy. If a refund is approved, the related membership, credits, subscription, or other paid entitlements will be stopped, revoked, or deducted. Used credits, performed services, delivered and used digital content, or orders involving abnormal activity, abuse, fraud, or violations may not be eligible for refund unless applicable law requires otherwise.

8. Intellectual Property and Third-Party Content

8.1 Shiyi rights

The intellectual property rights in the Shiyi service, including its interface, code, documents, structure, design, icons, marks, trademarks, page elements, product concepts, and service content, belong to Shiyi or its lawful rights holders.

8.2 Third-party content

Rights in third-party platform content, data, works, images, videos, copywriting, comments, trademarks, avatars, nicknames, or other materials that you collect, organize, export, access, download, or process through Shiyi remain with the corresponding rights holders.

8.3 User restrictions

Without lawful authorization, you must not use Shiyi’s content processing capabilities to copy, distribute, display, modify, translate, compile, commercially use, resell, sublicense, train models on, create mirror databases from, or otherwise infringe third-party rights.

8.4 Restrictions on Shiyi itself

You must not reverse engineer, decompile, crack, bypass, sell, rent, sublicense, redevelop, abuse interfaces of, or unlawfully exploit the Shiyi service itself.

9. Complaints, Notices, and Enforcement

9.1 Complaints and proof of rights

If Shiyi receives a complaint, platform notice, infringement claim, regulatory request, judicial document, or reasonably believes that your use may violate law, these Terms, or third-party platform rules, we may ask you to provide authorization, proof of rights, a legal basis explanation, or other necessary materials.

9.2 Enforcement measures

In those circumstances, Shiyi may take measures including:

1. Deleting, removing, or blocking relevant records or content;
2. Restricting, suspending, or terminating some or all features;
3. Freezing, restricting, suspending, or terminating the account;
4. Preserving relevant logs, operation records, and evidence;
5. Cooperating with third-party platforms, regulators, or judicial authorities as required by law.

9.3 No advance guarantee

Shiyi is not responsible for advance compensation, indemnity, or guarantee obligations for disputes between you and third parties unless required by law.

10. Service Interruptions, Changes, and Termination

10.1 Interruptions

The services may be interrupted, delayed, degraded, restricted, or suspended due to system maintenance, upgrades, network failures, third-party service fluctuations, browser environment changes, force majeure, regulatory requirements, security risk handling, or other reasons not caused by Shiyi’s intentional misconduct or gross negligence.

10.2 Changes and discontinuation

We may change, suspend, or discontinue features, pages, rules, pricing, access methods, supported platforms, or the service itself due to operational needs, compliance requirements, cost control, third-party environment changes, or security needs.

10.3 Termination

If you engage in unlawful conduct, infringement, abuse, bypassing restrictions, attacks, repeated complaints, high-risk security behavior, or other serious violations of these Terms, Shiyi may reasonably restrict, suspend, or terminate services to you.

11. Limitation of Liability

11.1 As-is availability

Shiyi is provided on an “as is” and “as available” basis. We do not provide additional guarantees that the service will be completely error-free, uninterrupted, suitable for every scenario, compliant with every third-party platform requirement, or fit for your commercial purposes.

11.2 Third-party and external causes

To the extent permitted by law, Shiyi is not responsible for limitations, interruptions, service failures, or result deviations caused by third-party platform rule changes, interface changes, page redesigns, login policy changes, risk-control upgrades, browser restrictions, third-party service interruptions, network failures, system maintenance, force majeure, or other causes not attributable to Shiyi’s intentional misconduct or gross negligence.

11.3 User conduct risk

You are responsible for risks, losses, and liabilities arising from your violation of laws, regulations, third-party platform rules, these Terms, lack of authorization, excessive use, infringement of third-party rights, or triggering restrictions or enforcement by third-party platforms.

11.4 Third-party enforcement decisions

Shiyi is not responsible for restrictions, deletion, blocking, refusal of access, account bans, complaints, claims, arbitration, litigation, or other measures taken by third-party platforms or third parties based on their own rules, strategies, technical recognition, risk-control judgment, or rights claims, except where caused directly by Shiyi’s intentional misconduct or gross negligence.

11.5 Legal boundaries

The limitations, disclaimers, and risk notices in these Terms do not affect rights you have by law and do not apply to liabilities that cannot be excluded or limited under applicable law.

12. Privacy and Personal Information

How Shiyi collects, uses, stores, shares, and protects your personal information is described in the Privacy Policy. The Privacy Policy is an important part of these Terms and has the same legal effect.

13. Governing Law and Dispute Resolution

13.1 Governing law

The formation, effectiveness, performance, interpretation, and dispute resolution of these Terms are governed by the laws of the People’s Republic of China, unless mandatory applicable law provides otherwise.

13.2 Dispute resolution

Any dispute arising out of or related to these Terms or the Shiyi services should first be resolved through friendly negotiation. If negotiation fails, either party may bring a claim before a court with jurisdiction at the location of Shiyi’s operating entity, unless mandatory applicable law provides otherwise.

14. Contact and Miscellaneous

14.1 Contact

If you have questions about these Terms, orders, membership benefits, credits, account restrictions, complaints, or other matters, please contact us through the official channels published by Shiyi. For order and refund questions, you may email alex@shiyiai.cc.

14.2 Severability

If any part of these Terms is found invalid, unenforceable, or non-binding, the validity of the remaining provisions will not be affected.

14.3 Headings

Headings are for convenience only and do not affect the interpretation of the Terms.